Help Center

Frequently Asked Questions

Clear answers about media management, pricing transparency, subscriptions, and compliance guidelines.

General

What is RD Saver Pro?

RD Saver Pro is a modern, high-speed SaaS media downloader that helps you save, organize, and back up online video, audio, and image assets directly to your device for offline viewing.

How does RD Saver Pro work?

Simply copy a media link from a supported platform, paste it into our analyzer search bar, and click save. All file processing happens dynamically within your client browser to keep your files secure and private.

Is it free to use?

Yes, RD Saver Pro offers a fully functional Free Plan with standard download speeds, basic features, and unlimited link lookups supported by advertisements.

Is Premium required to download media?

No. Premium is optional and is designed for power users who require high-speed downloads, batch media saving, HD conversions, and an ad-free interface.

Downloads

How do I save a media file?

To save a media file:

  1. Open the source platform and tap the "Share" or "Copy Link" button on the media you wish to save.
  2. Open RD Saver Pro and paste the link into the main input field.
  3. Click the "Process" button to analyze the link.
  4. Click "Save" on the desired format to add it to your offline library.
Are the saved files high quality?

Yes. Our media engine extracts the high-fidelity source files directly.

Can I download HD videos?

Yes. When available on the source platform, RD Saver Pro lets you download videos in HD quality. Access to full 1080p/HD downloads is a Premium feature.

Why did my download fail?

Downloads can occasionally fail due to:

  • The source video is private or has been deleted.
  • Network timeouts or unstable internet connections.
  • Platform layout updates (we actively patch our engine to resolve these within hours).

Premium Subscriptions

How does Premium work?

Premium grants you immediate access to unthrottled download pipes, HD video/audio saving, slideshow compiler benefits, and removes all app advertisements. You can log in on multiple devices using your Supabase account.

Can I cancel my plan anytime?

Yes. You can cancel your subscription at any time. Your premium benefits will remain active until the end of your current billing period.

Do I receive updates?

Yes. Premium subscriptions include access to all scraper patches, performance enhancements, and future tool additions at no additional cost.

Billing & Payments

Which payment methods are accepted?

Through our reseller, Paddle, we accept major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, and PayPal.

How are taxes calculated?

Paddle acts as the Merchant of Record and handles localized tax compliance. Applicable sales taxes or VAT are calculated automatically at checkout based on your country or state of residence.

How do refunds work?

We offer a 14-day money-back guarantee for all subscription purchases. If you are unsatisfied, contact us within 14 days of purchase at support@rdsaverpro.com for a full refund. Please review our Refund Policy page for full details.

Privacy & Security

Do you store downloaded videos?

No. We have a zero-server-storage privacy architecture. Files are processed dynamically in your browser memory and transfer directly to your local file system without any persistence on our servers.

Is my data safe?

Yes. All authentication is managed securely by Supabase. PII data, payment information, and billing sessions are encrypted and managed directly by Paddle in compliance with PCI-DSS guidelines.

Legal & Copyright

Is RD Saver Pro affiliated with any social platforms?

No. RD Saver Pro is an independent media utility and is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any social platform.

Can I download copyrighted videos?

RD Saver Pro is designed for saving your own content or public domain, creative commons, or explicitly authorized media. You may not download copyrighted materials without the direct permission of the intellectual property owner. Doing so is a violation of our Terms of Service.