Thank you for choosing RD Saver Pro. We strive to provide the best media management and offline saver experience. This Refund Policy describes the refund terms and conditions for subscriptions purchased through our Service, operated by RD Oficiales LLC ("we", "us", "our").
1. 14-Day Money-Back Guarantee
We want you to be completely satisfied with your premium experience. We offer a **14-day money-back guarantee** on all premium plans (Monthly and Yearly subscriptions).
- If you are not satisfied with the Service, you can request a full refund within **14 days** of your initial transaction.
- Refund requests received after 14 days from the purchase date are generally not eligible for a refund, but we will review special circumstances on a case-by-case basis.
2. Duplicate Payments Handling
If you accidentally clicked twice or refreshed your checkout page, resulting in a duplicate subscription charge, please let us know immediately. We will issue an **instant refund** for the duplicate transaction, ensuring you are only billed once.
3. Reseller / Merchant of Record Transactions
All subscription purchases on RD Saver Pro are processed, billed, and managed by our authorized reseller and Merchant of Record, **Paddle**. Since Paddle is the legal vendor of the subscription:
- Paddle is responsible for charging, collecting local taxes, and processing refund transfers back to your payment account.
- All approved refunds will be credited back to the original payment method (e.g. Credit Card, PayPal, Apple Pay) used during checkout.
4. Non-Refundable Situations
Refunds will not be issued in the following scenarios:
- Accounts terminated due to violations of our Terms of Service (e.g., copyright infringement, server abuse, credentials sharing).
- Users requesting refunds after processing or saving extensive amounts of media, indicating abuse of the 14-day trial window.
5. How to Request a Refund
To request a refund, please follow these simple steps:
- Send an email to our support team at support@rdsaverpro.com.
- Include the subject line: **"Refund Request - Premium Subscription"**.
- Provide your **account email address** and the **Paddle transaction details or invoice number** (which was emailed to you upon purchase).
Our support team will review and approve your request within **24 to 48 hours**. Once approved, we will instruct Paddle to issue the refund, and you will receive an email confirmation. It may take 5 to 10 business days for the funds to appear on your bank statement depending on your bank's processing cycles.
6. Subscription Cancellation
If you do not want to renew your subscription but do not qualify for a refund, you can easily cancel your auto-renewal at any time. Simply navigate to your User Profile tab inside the app and click "Cancel Subscription". You will retain premium access to all features until the end of your current billing period.
7. Contact Support
If you have any questions, concerns, or technical issues with your media library before requesting a refund, please let us know at support@rdsaverpro.com. We are always happy to help resolve any issues.